Privacy Policy
Vantage Equipment respects your privacy and is committed to protecting the personal information you provide when using our website or purchasing our products.
This Privacy Policy explains what information we may collect, how we use it and how we protect it.
Information We Collect
When you contact us, place an order or request information about our products, we may collect information such as:
- Your name
- Telephone number
- Email address
- Delivery or collection location
- Order and product details
- Information you provide when communicating with us
We only request information that is reasonably necessary to communicate with you, process your order and provide our services.
How We Use Your Information
We may use the information provided to:
- Process and confirm orders
- Arrange delivery or collection
- Communicate with you about your order
- Respond to enquiries and customer-service requests
- Provide information about products and services you request
- Maintain and improve our website and services
- Prevent fraud, misuse or security problems
We do not sell your personal information to third parties.
Order and Delivery Information
When you place an order, we may need to share relevant information with a delivery provider or transport service where necessary to deliver your order.
Only information reasonably required for delivery will be shared.
Payments
Where payment services are used on our website or through a third-party payment provider, payment information may be processed by the relevant payment service provider.
Vantage Equipment does not request or store your full card details through ordinary customer communications.
Website Cookies
Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand website usage and improve the customer experience.
Some cookies may be provided by third-party services used by the website.
Website Analytics
We may use website analytics and similar tools to understand how visitors use our website and to improve its performance, content and shopping experience.
Communications
If you contact Vantage Equipment by telephone, email, WhatsApp or another communication channel, we may retain relevant communication information to respond to your enquiry, process your order and provide customer support.
Information Security
We take reasonable measures to protect personal information against unauthorised access, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Third-Party Services
Our website may use third-party services that process certain information on our behalf or provide functions such as payments, website analytics, communication, delivery or other website features.
These services may have their own privacy policies and terms.
Your Privacy Rights
You may contact us to ask about personal information we hold about you or to request correction of inaccurate information, subject to applicable law and legitimate business requirements.
Children’s Privacy
Our website and services are intended for general customers and are not specifically directed at children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements.
Any updated version will be published on this page.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact:
Vantage Equipment
Ruiru Business Center, 3rd Floor, Room T4
Ruiru, Kiambu, Kenya
Phone: +254 741 480 042
Email: vantageequipment2@gmail.com