Refund and Returns Policy
Vantage Equipment accepts returns of eligible new, unused and non-defective products as well as defective products within 7 days of receiving the purchase, subject to the conditions outlined below.
1. Return Period
Customers may request a return or exchange within 7 days of receiving their purchase.
Returns or exchanges requested after 7 days may not be accepted.
2. Eligible Products
We accept returns and exchanges for new products only.
To be eligible for a return or exchange, the product must:
- Be unused and in new condition.
- Be returned in its original packaging where applicable.
- Include all accessories, manuals, documentation, and other items supplied with the product.
- Be in the same condition as when it was received.
Products that have been used, damaged through misuse, modified, or altered may not qualify for return or exchange.
3. Defective Products
If a product is found to be defective, please contact Vantage Equipment as soon as possible and within the 7-day return period.
The product may be inspected to determine the nature of the defect. Where the return is approved, the customer may receive a refund or exchange, subject to the applicable circumstances.
4. Non-Defective Products
We also accept returns of eligible non-defective products within the 7-day return period, provided that the product remains new, unused, and in its original condition and packaging where applicable.
5. Exchanges
We accept exchanges for eligible products.
An exchange is subject to product availability. If the requested replacement product is unavailable, the customer may be offered an alternative solution or refund, where applicable.
6. Return Method
All approved returns must be brought in person to the Vantage Equipment store.
Customers should contact us before returning a product so that we can provide the necessary instructions and confirm that the product qualifies for return or exchange.
Customers are responsible for the cost of returning products to Vantage Equipment. No return shipping or transport costs will be reimbursed by Vantage Equipment.
7. Restocking Fees
No restocking fee is charged on approved returns.
8. Refunds
Once a returned product has been received and inspected, an approved refund will be processed.
Customers should allow up to 7 days for refund processing.
The actual time for the funds to appear in the customer’s account may depend on the payment method or financial institution used.
9. Products That Do Not Meet the Return Conditions
A return may be declined if the product:
- Has been used or damaged after delivery.
- Has been modified or altered.
- Is not returned with the required accessories or components.
- Is returned outside the 7-day return period.
- Is not in the condition in which it was supplied.
10. How to Request a Return
To request a return or exchange, please contact Vantage Equipment and provide:
- Your order or purchase details.
- The product name.
- The reason for the return or exchange.
- Any relevant information concerning a defect or issue.
We will advise you on the next steps and confirm whether the product qualifies for return or exchange.
11. Contact Us
If you have any questions regarding returns, exchanges,or refunds, please contact Vantage Equipment through the contact details provided on our website.
Vantage Equipment
Kenya
Website: https://www.vantageequipment.co.ke/